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Washington State University CAHNRS Information Technology

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News & Bulletins

  • “Fix Me” Errors in Office or Windows Current Credential

    If you are receiving Account “Fix Me” Errors in Office or Current Credential errors in Windows please read this:


    This is probably being caused because you recently changed your Okta account, here are the steps to resolve this problem.


    Connect to the Palo Alto SSLVPN
    Click on the Windows button in the lower left corner, click on the Account Button on the top of the far-left hand side – Sometimes a greyed-out portrait picture
    Click on Lock – This will lock your machine and take you back to the login screen
    Login with your Current NetID password – this … » More …

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  • Legacy SSLVPN Retirement

    On March 19, WSU will retire the legacy SSLVPN service (Cisco AnyConnect VPN). You can use the instructions provided below to install the new GlobalProtect VPN. If you’re not sure whether you’re already running it, run the installer to ensure you’re using the latest version.

    Updated documentation on how to install the latest version of GlobalProtect VPN can be found below:

    GlobalProtect for Windows
    GlobalProtect for Mac & Linux

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