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To receive timely and efficient support, we need you to follow a few procedures:
- Please include clear and concise contact information: email addresses, phone numbers, and all participants in the request
- Please submit one ticket per unique issue. We have a one-issue one-ticket policy
- Be prepared for an initial remote session using any of the following: Zoom, Teams, Teamviewer, phone, and email
- Please don’t submit a ticket on behalf of another individual.
- If we don’t get a response to a request for 3 business days we will close the request.