Submit A Ticket

To receive timely and efficient support, we need you to follow a few procedures:

• Please include clear and concise contact information: email addresses, phone numbers, and all participants in the request
• Please submit one ticket per unique issue. We have a one-issue one-ticket policy
• Be prepared for an initial remote session using any of the following: Zoom, Teams, Teamviewer, phone, and email
• Please don’t submit a ticket on behalf of another individual.
• For security, accountability, and communication tracking purposes, only named individual accounts may submit support tickets. Shared mailbox accounts are not authorized to submit tickets in the CAHNRS IT ticketing system.
• If we don’t get a response to a request for 2 business days we will close the request.