The CAHNRS IT team is plowing through the terabytes of data to get your file shares moved to the MS Teams platform. As we finish a migration, you will be receiving an email that says you have been added to a Team. For those of you new to Teams, there are a few Microsoft trainings and FAQ below. We are putting together a series of short training videos and adding them as they are developed.
CAHNRS IT has been actively engaged to solve cloud file access with software and systems engineers across the WSU IT system and our vendor’s engineers over the last few weeks, and at this point, it is unknown when standard services will be restored.
As a temporary measure, CIT is going to begin migrating file shares to different storage platforms. Unfortunately, this will take time. All users of each file share will receive an email once we migrate each folder with instructions on how to connect to their files.
We know that there may be specific files that you may need while we are migrating your data. If you are unable to access your files via the standard methods, we ask that you put in a support ticket at support.it.cahnrs.wsu.edu. We can create a copy of the data and provide it to the requestor.
CAHNRS IT is continuing to work with our storage vendor to address the speed and connectivity issues experienced by users. You may still encounter problems connecting to your file shares while we are working towards a resolution. Thank you for your patience.
In support of the appropriate occupancy in research labs, CAHNRS IT has created a form for you to fill out to create a scheduling calendar for you and your staff who share research space. Follow the link below to the CIT ticket portal to complete the form. Once the calendar has been built on Office365, it can take up to 24 hours to become active.
On March 19, WSU will retire the legacy SSLVPN service (Cisco AnyConnect VPN). You can use the instructions provided below to install the new GlobalProtect VPN. If you’re not sure whether you’re already running it, run the installer to ensure you’re using the latest version.
Updated documentation on how to install the latest version of GlobalProtect VPN can be found below:
Effective 1/14/2020 Windows 7 will no longer receive critical security updates from Microsoft, and WSU will officially end support of the aging operating system. Users who are still running Windows 7 and who would like to proactively upgrade to Windows 10 can submit a support request to firstname.lastname@example.org for assistance. Network-attached machines may receive a mandatory update to Windows 10 in January 2020, so if your machine must remain on Windows 7 we recommended removing it from the WSU network. At this time it is unknown what sort of limitations or behaviors may be experienced by Windows 7 computers on the WSU network; however, we recommend either updating to Windows 10 or removal from the WSU network to prevent unforeseen breakage.
The Adobe Connect server, a flash-based video streaming tool, will be retired on 12/31/2019. The service has been officially end-of-life for the last year as the industry strips flash support from modern browsers. Effective 1/1/2020, the Breeze server will be offline, and any integrations or dependencies that rely on it will also be offline. Anyone still using the platform should make final preparations for the service to be taken offline.
Beginning 4/21/2019 CAHNRS IT is introducing a new form for our ticketing system emails which we hope will improve readability. Please send feedback or issues on the new email format to email@example.com.
Statistical Process Control
CAHNRS IT has long used statistical methods behind the scenes to monitor our systems and processes. With the rollout of our new ticket email format, we are, for the first time, extending our statistical methods to publicly visible processes by adding a Yes/No question to the end of closed tickets. The responses to this question will be captured and feed a real-time p-chart that will help us understand the impacts of process and policy changes as well as staffing and tools changes on our support processes. If you have any questions regarding this new feature, please send them to firstname.lastname@example.org.