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Washington State University CAHNRS Information Technology

Notice | Changes to our CAHNRS Print Server

As a part of our continuing efforts to improve the stability of CAHNRS IT services, the print server \\cru15.ad.wsu.edu and its print resources will be migrated to the new location \\clevername.ad.wsu.edu. To better facilitate the migration and avoid prolonged outages, \\cru15.ad.wsu.edu and its print resources will be unavailable every Wednesday.

Information on how to remove the CRU15 printers from your system(s) and adding the printer from CleverName can be found via the links below.

Remove CRU15 Printers
Adding CleverName Printers

 

CAHNRS IT Operational Changes

CAHNRS IT is continuing our support of all CAHNRS faculty, staff, and volunteers. In light of the uptick in COVID cases and Governor Inslee’s latest request, we will work on a remote-first basis, and we will provide in-person support for exceptional circumstances only. Our focus is on providing top-notch tech support and a safe working environment for all.

CAHNRS IT is Adopting a New Ticketing System

CAHNRS IT is currently in the process of migrating from the legacy ticketing system to Jira. This migration will enable CAHNRS IT to facilitate more rapid responses if external support is necessary (I.e., Phone and Network Service Requests, Password Resets, Zoom Support, etc…) by allowing us to work directly with other teams around the University.

CAHNRS IT will migrate open requests to the new Jira system over the next few days as we continue working through our current support requests.

You can submit a request to our new Jira IT Support portal via the familiar link below.

Link: https://support.it.cahnrs.wsu.edu/

In addition to this, the “CAHNRS IT Support Portal” desktop icon you may have on your desktop will take you to our new IT support portal. You can use the desktop icon to access the portal quickly and submit IT support requests.

If you have any questions or concerns regarding this, please don’t hesitate to reach out to us.

 

Thank you,

CAHNRS IT

CAHNRS Cloud to Team Migration

Update October 21, 2020:

With our migration to teams winding down if you have questions about using teams please feel free to put in a ticket on our support system at https://support.it.cahnrs.wsu.edu, or email cit.support@wsu.edu.

Thank you for sticking with us through this migration.

CAHNRS IT


July 29, 2020:

The CAHNRS IT team is plowing through the terabytes of data to get your file shares moved to the MS Teams platform. As we finish a migration, you will be receiving an email that says you have been added to a Team. For those of you new to Teams, there are a few Microsoft trainings and FAQ below. We are putting together a series of short training videos and adding them as they are developed.

Three Minute Quick Start: https://www.youtube.com/watch?v=LJ4DTAHsE_s&list=PLhL2wnvV9bOaxkbaAE4qT84Md2byuOpAA

Teams Help Center: https://support.microsoft.com/en-us/teams?ui=en-us&rs=en-us&ad=us

Teams FAQ: https://support.microsoft.com/en-us/office/faq-f4644010-d5fa-4055-b42a-6a5317316e18?ui=en-us&rs=en-us&ad=us

If you still have some more questions and would like to schedule a meeting with one of our team, please submit a new ticket at https://support.it.cahnrs.wsu.edu/portal

Thanks for your continued patience,

CAHNRS IT

CAHNRS Cloud Storage Outage

CAHNRS IT has been actively engaged to solve cloud file access with software and systems engineers across the WSU IT system and our vendor’s engineers over the last few weeks, and at this point, it is unknown when standard services will be restored.

As a temporary measure, CIT is going to begin migrating file shares to different storage platforms. Unfortunately, this will take time. All users of each file share will receive an email once we migrate each folder with instructions on how to connect to their files.

We know that there may be specific files that you may need while we are migrating your data. If you are unable to access your files via the standard methods, we ask that you put in a support ticket at support.it.cahnrs.wsu.edu. We can create a copy of the data and provide it to the requestor.

Thank you for your patience and understanding.

W. Nick Pappin
Interim Assistant Director

Kimi Lucas
Director of Operations

CAHNRS Cloud Access

CAHNRS IT is continuing to work with our storage vendor to address the speed and connectivity issues experienced by users. You may still encounter problems connecting to your file shares while we are working towards a resolution. Thank you for your patience.

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