New information coming soon.
CAHNRS IT is no longer creating new Pro DadaMail lists, however we will continue to support existing DadaMail lists. If you need a new email distribution list, or if you need support for a Mailman list, please visit the website below to request assistance from WSU ITS.
Do you have a Workday question? Then please utilize the Workday Service Desk for Workday-related questions.
CAHNRS IT is continuing our support of all CAHNRS faculty, staff, and volunteers. In light of the uptick in COVID cases and Governor Inslee’s latest request, we will work on a remote-first basis, and we will provide in-person support for exceptional circumstances only. Our focus is on providing top-notch tech support and a safe working environment for all.
CAHNRS IT is currently in the process of migrating from the legacy ticketing system to Jira. This migration will enable CAHNRS IT to facilitate more rapid responses if external support is necessary (I.e., Phone and Network Service Requests, Password Resets, Zoom Support, etc…) by allowing us to work directly with other teams around the University.
CAHNRS IT will migrate open requests to the new Jira system over the next few days as we continue working through our current support requests.
You can submit a request to our new Jira IT Support portal via the familiar link below.
In addition to this, the “CAHNRS IT Support Portal” desktop icon you may have on your desktop will take you to our new IT support portal. You can use the desktop icon to access the portal quickly and submit IT support requests.
If you have any questions or concerns regarding this, please don’t hesitate to reach out to us.
Update October 21, 2020:
With our migration to teams winding down if you have questions about using teams please feel free to put in a ticket on our support system at https://support.it.cahnrs.wsu.edu, or email firstname.lastname@example.org.
Thank you for sticking with us through this migration.
July 29, 2020:
The CAHNRS IT team is plowing through the terabytes of data to get your file shares moved to the MS Teams platform. As we finish a migration, you will be receiving an email that says you have been added to a Team. For those of you new to Teams, there are a few Microsoft trainings and FAQ below. We are putting together a series of short training videos and adding them as they are developed.
Three Minute Quick Start: https://www.youtube.com/watch?v=LJ4DTAHsE_s&list=PLhL2wnvV9bOaxkbaAE4qT84Md2byuOpAA
Teams Help Center: https://support.microsoft.com/en-us/teams?ui=en-us&rs=en-us&ad=us
If you still have some more questions and would like to schedule a meeting with one of our team, please submit a new ticket at https://support.it.cahnrs.wsu.edu/portal
Thanks for your continued patience,
CAHNRS IT has been actively engaged to solve cloud file access with software and systems engineers across the WSU IT system and our vendor’s engineers over the last few weeks, and at this point, it is unknown when standard services will be restored.
As a temporary measure, CIT is going to begin migrating file shares to different storage platforms. Unfortunately, this will take time. All users of each file share will receive an email once we migrate each folder with instructions on how to connect to their files.
We know that there may be specific files that you may need while we are migrating your data. If you are unable to access your files via the standard methods, we ask that you put in a support ticket at support.it.cahnrs.wsu.edu. We can create a copy of the data and provide it to the requestor.
Thank you for your patience and understanding.
W. Nick Pappin
Interim Assistant Director
Director of Operations
CAHNRS IT is continuing to work with our storage vendor to address the speed and connectivity issues experienced by users. You may still encounter problems connecting to your file shares while we are working towards a resolution. Thank you for your patience.
In support of the appropriate occupancy in research labs, CAHNRS IT has created a form for you to fill out to create a scheduling calendar for you and your staff who share research space. Follow the link below to the CIT ticket portal to complete the form. Once the calendar has been built on Office365, it can take up to 24 hours to become active.
If you are receiving Account “Fix Me” Errors in Office or Current Credential errors in Windows please read this:
This is probably being caused because you recently changed your Okta account, here are the steps to resolve this problem.
- Connect to the Palo Alto SSLVPN
- Click on the Windows button in the lower left corner, click on the Account Button on the top of the far-left hand side – Sometimes a greyed-out portrait picture
- Click on Lock – This will lock your machine and take you back to the login screen
- Login with your Current NetID password – this should now work since you are connected to the VPN
- You should see your errors go away.
- If this doesn’t resolve your issue, please submit a ticket listing Microsoft Account issue as the problem