CAHNRS IT is currently in the process of migrating from the legacy ticketing system to Jira. This migration will enable CAHNRS IT to facilitate more rapid responses if external support is necessary (I.e., Phone and Network Service Requests, Password Resets, Zoom Support, etc…) by allowing us to work directly with other teams around the University.
CAHNRS IT will migrate open requests to the new Jira system over the next few days as we continue working through our current support requests.
You can submit a request to our new Jira IT Support portal via the familiar link below.
In addition to this, the “CAHNRS IT Support Portal” desktop icon you may have on your desktop will take you to our new IT support portal. You can use the desktop icon to access the portal quickly and submit IT support requests.
If you have any questions or concerns regarding this, please don’t hesitate to reach out to us.
With our migration to teams winding down if you have questions about using teams please feel free to put in a ticket on our support system at https://support.it.cahnrs.wsu.edu, or email firstname.lastname@example.org.
Thank you for sticking with us through this migration.
July 29, 2020:
The CAHNRS IT team is plowing through the terabytes of data to get your file shares moved to the MS Teams platform. As we finish a migration, you will be receiving an email that says you have been added to a Team. For those of you new to Teams, there are a few Microsoft trainings and FAQ below. We are putting together a series of short training videos and adding them as they are developed.
CAHNRS IT has been actively engaged to solve cloud file access with software and systems engineers across the WSU IT system and our vendor’s engineers over the last few weeks, and at this point, it is unknown when standard services will be restored.
As a temporary measure, CIT is going to begin migrating file shares to different storage platforms. Unfortunately, this will take time. All users of each file share will receive an email once we migrate each folder with instructions on how to connect to their files.
We know that there may be specific files that you may need while we are migrating your data. If you are unable to access your files via the standard methods, we ask that you put in a support ticket at support.it.cahnrs.wsu.edu. We can create a copy of the data and provide it to the requestor.
CAHNRS IT is continuing to work with our storage vendor to address the speed and connectivity issues experienced by users. You may still encounter problems connecting to your file shares while we are working towards a resolution. Thank you for your patience.
In support of the appropriate occupancy in research labs, CAHNRS IT has created a form for you to fill out to create a scheduling calendar for you and your staff who share research space. Follow the link below to the CIT ticket portal to complete the form. Once the calendar has been built on Office365, it can take up to 24 hours to become active.
On March 19, WSU will retire the legacy SSLVPN service (Cisco AnyConnect VPN). You can use the instructions provided below to install the new GlobalProtect VPN. If you’re not sure whether you’re already running it, run the installer to ensure you’re using the latest version.
Updated documentation on how to install the latest version of GlobalProtect VPN can be found below:
Effective 1/14/2020 Windows 7 will no longer receive critical security updates from Microsoft, and WSU will officially end support of the aging operating system. Users who are still running Windows 7 and who would like to proactively upgrade to Windows 10 can submit a support request to email@example.com for assistance. Network-attached machines may receive a mandatory update to Windows 10 in January 2020, so if your machine must remain on Windows 7 we recommended removing it from the WSU network. At this time it is unknown what sort of limitations or behaviors may be experienced by Windows 7 computers on the WSU network; however, we recommend either updating to Windows 10 or removal from the WSU network to prevent unforeseen breakage.
The Adobe Connect server, a flash-based video streaming tool, will be retired on 12/31/2019. The service has been officially end-of-life for the last year as the industry strips flash support from modern browsers. Effective 1/1/2020, the Breeze server will be offline, and any integrations or dependencies that rely on it will also be offline. Anyone still using the platform should make final preparations for the service to be taken offline.