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Washington State University CAHNRS Information Technology

Microsoft Office A3 Licensing

Effective this July, Washington State University (WSU) is restricting the use of downloadable Microsoft Office 365 applications for certain user groups.

WSU Administrative Professional, Civil Service, paid faculty, and students are not affected by this change, and will continue to be able to download and install the Microsoft Office suite through the Microsoft 365 website or via their local IT support and use the desktop applications.

However, the downloadable Microsoft Office desktop applications will no longer be offered to WSU emeritus faculty, affiliates (external WSU partners), courtesy (unpaid) employees, or hourly employees. These individuals will be provided licensing for the online versions of the Office suite via the Microsoft 365 website.

This change will occur the second week of July, between July 8 and July 12.

Why is WSU making this change?

Microsoft changed contract and licensing terms, removing the licensing option currently allowing all groups access. WSU’s priority now is to retain needed access for core groups of students, paid faculty, and staff.

What Office suite applications are impacted by this change?

This change will impact Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, and any other desktop Office suite application licensed or activated via logging in with your WSU Network ID.

Microsoft Teams and OneDrive will not be impacted by this change, and affiliate, courtesy, and hourly employees, along with emeritus faculty, can continue using Microsoft Teams and OneDrive via a web browser or the Microsoft Teams and OneDrive desktop applications.

This change does not impact the online versions of the software, and you can still use applications like Outlook for the web or Word for the web via the Microsoft 365 website with your WSU credentials.

The Office suite mobile apps for iPhone, Android, and other tablet devices will also continue to be available, including the Microsoft Outlook mobile app for accessing your WSU email and the OneDrive, Word, Excel, PowerPoint, and OneNote mobile apps for accessing documents.

Frequently Asked Questions

For a complete list of FAQs about this change, please visit the WSU Knowledge Base.

Please submit a ticket to to initiate the process

The CAHNRS Microsoft Office365 A3 license upgrade process.

1) The purchaser with go to the CDW-G Premium Page for Washington State University at

2) You will need to login using your WSU email account or create a new account. Be sure to use you WSU email.

3) They will select the “Microsoft 365 A3 – subscription license” and enter the number of subscriptions they want to purchase and add those to their cart.

4) They will go through the purchase process using their P-card.

5) Once they receive the confirmation email they will add that confirmation/invoice information to this ticket.

6) They will also add the WSU NID or email for the person/people they want to receive the license upgrades.

7) CAHNRS IT will submit a request to Crimson Service desk that includes the invoice.

8) WSU ITS will confirm the order and let CAHNRS IT know when we can add the users to the Active Directory O365 A3 licensing group.

9) CAHNRS IT will add the list of users to the Active Directory O365 A3 licensing group and notify the purchaser.

10) Within 24 hours of us adding them to the group they should have access to the A3 subscription. They can check by login into their account at and selecting “View Subscriptions”

Notice: VPN Users Required to MFA Beginning in Sept.

The Central Web Team recently changed it so that WordPress sites on the Central network require connecting to the GlobalProtect VPN to log in to the WP backend.

Users can follow the instructions to install and setup GlobalProtect VPN here:

Users should be able to download and then log in with their existing WSU NID and password.

More info can be found here:


CAHNRS Telework Process

CAHNRS Operations is working to facilitate the telework agreement process for CAHNRS employees. A new site is under construction to provide information and guidance, and a form will be made available to submit your telework agreement form for IT review and confirmation.

Notice | Changes to Phones & Network Service Request Processes

As of July 1st, 2021, CAHNRS IT will no longer be processing Phone and Network Service Requests. These requests will now be directed to Central IT to facilitate more rapid resolutions for requests of this nature. CAHNRS IT will still be available as a technical liaison for these requests.

To request a change in service from ITS:
You may also reach Central IT via this email address:

If you have any questions or concerns regarding this change in our processes, please feel free to contact us via our ticketing system.

Submit a Ticket Here:

Notice | Changes to our CAHNRS Print Server

As a part of our continuing efforts to improve the stability of CAHNRS IT services, the print server \\ and its print resources will be migrated to the new location \\ To better facilitate the migration and avoid prolonged outages, \\ and its print resources will be unavailable every Wednesday.

Information on how to remove the CRU15 printers from your system(s) and adding the printer from CleverName can be found via the links below.

Remove CRU15 Printers
Adding CleverName Printers


CAHNRS IT Operational Changes

CAHNRS IT is continuing our support of all CAHNRS faculty, staff, and volunteers. In light of the uptick in COVID cases and Governor Inslee’s latest request, we will work on a remote-first basis, and we will provide in-person support for exceptional circumstances only. Our focus is on providing top-notch tech support and a safe working environment for all.

CAHNRS IT is Adopting a New Ticketing System

CAHNRS IT is currently in the process of migrating from the legacy ticketing system to Jira. This migration will enable CAHNRS IT to facilitate more rapid responses if external support is necessary (I.e., Phone and Network Service Requests, Password Resets, Zoom Support, etc…) by allowing us to work directly with other teams around the University.

CAHNRS IT will migrate open requests to the new Jira system over the next few days as we continue working through our current support requests.

You can submit a request to our new Jira IT Support portal via the familiar link below.


In addition to this, the “CAHNRS IT Support Portal” desktop icon you may have on your desktop will take you to our new IT support portal. You can use the desktop icon to access the portal quickly and submit IT support requests.

If you have any questions or concerns regarding this, please don’t hesitate to reach out to us.


Thank you,