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Washington State University CAHNRS Information Technology

Bulletins from IT

  • Microsoft Office A3 Licensing

    Effective this July, Washington State University (WSU) is restricting the use of downloadable Microsoft Office 365 applications for certain user groups.

    WSU Administrative Professional, Civil Service, paid faculty, and students are not affected by this change, and will continue to be able to download and install the Microsoft Office suite through the Microsoft 365 website or via their local IT support and use the desktop applications.

    However, the downloadable Microsoft Office desktop applications will no longer be offered to WSU emeritus faculty, affiliates (external WSU partners), courtesy (unpaid) employees, or hourly employees. These individuals will be provided licensing for the online versions of the … » More …

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  • Notice: VPN Users Required to MFA Beginning in Sept.

    The Central Web Team recently changed it so that WordPress sites on the Central network require connecting to the GlobalProtect VPN to log in to the WP backend.

    Users can follow the instructions to install and setup GlobalProtect VPN here: https://its.wsu.edu/ssl-vpn/

    Users should be able to download and then log in with their existing WSU NID and password.

    More info can be found here: https://web.wsu.edu/2021/08/18/use-vpn-to-log-into-your-wordpress-sites/

     

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  • CAHNRS Telework Process

    CAHNRS Operations is working to facilitate the telework agreement process for CAHNRS employees. A new site is under construction to provide information and guidance, and a form will be made available to submit your telework agreement form for IT review and confirmation.

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  • Notice | Changes to Phones & Network Service Request Processes

    As of July 1st, 2021, CAHNRS IT will no longer be processing Phone and Network Service Requests. These requests will now be directed to Central IT to facilitate more rapid resolutions for requests of this nature. CAHNRS IT will still be available as a technical liaison for these requests.

    To request a change in service from ITS:  https://pcr360.wsu.edu/cc
    You may also reach Central IT via this email address:  crimsonservicedesk@wsu.edu

    If you have any questions or concerns regarding this change in our processes, please feel free to contact us via our ticketing system.

    Submit a Ticket Here: https://support.it.cahnrs.wsu.edu/

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  • Notice | Changes to our CAHNRS Print Server

    As a part of our continuing efforts to improve the stability of CAHNRS IT services, the print server \\cru15.ad.wsu.edu and its print resources will be migrated to the new location \\clevername.ad.wsu.edu. To better facilitate the migration and avoid prolonged outages, \\cru15.ad.wsu.edu and its print resources will be unavailable every Wednesday.

    Information on how to remove the CRU15 printers from your system(s) and adding the printer from CleverName can be found via the links below.

    Remove CRU15 Printers
    Adding CleverName Printers

     

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  • Adobe Acrobat Licensing Changes

    You can find current information on the Adobe Creative Suite page below. Please note this information is only valid till November of 2021.

    Adobe Creative Suite Info

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  • Notice for Pro DadaMail Legacy Service

    CAHNRS IT is no longer creating new Pro DadaMail lists, however we will continue to support existing DadaMail lists. If you need a new email distribution list, or if you need support for a Mailman list, please visit the website below to request assistance from WSU ITS.
    Link: https://lists.wsu.edu/

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  • Workday Questions

    Do you have a Workday question? Then please utilize the Workday Service Desk for Workday-related questions.

    Thanks,

    CAHNRS IT

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  • CAHNRS IT Operational Changes

    CAHNRS IT is continuing our support of all CAHNRS faculty, staff, and volunteers. In light of the uptick in COVID cases and Governor Inslee’s latest request, we will work on a remote-first basis, and we will provide in-person support for exceptional circumstances only. Our focus is on providing top-notch tech support and a safe working environment for all.

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  • CAHNRS IT is Adopting a New Ticketing System

    CAHNRS IT is currently in the process of migrating from the legacy ticketing system to Jira. This migration will enable CAHNRS IT to facilitate more rapid responses if external support is necessary (I.e., Phone and Network Service Requests, Password Resets, Zoom Support, etc…) by allowing us to work directly with other teams around the University.

    CAHNRS IT will migrate open requests to the new Jira system over the next few days as we continue working through our current support requests.

    You can submit a request to our new Jira IT Support portal via the familiar link below.

    Link: https://support.it.cahnrs.wsu.edu/

    In addition to this, the … » More …

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