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Washington State University CAHNRS Information Technology

Bulletins from IT

  • CAHNRS IT is Adopting a New Ticketing System

    CAHNRS IT is currently in the process of migrating from the legacy ticketing system to Jira. This migration will enable CAHNRS IT to facilitate more rapid responses if external support is necessary (I.e., Phone and Network Service Requests, Password Resets, Zoom Support, etc…) by allowing us to work directly with other teams around the University.

    CAHNRS IT will migrate open requests to the new Jira system over the next few days as we continue working through our current support requests.

    You can submit a request to our new Jira IT Support portal via the familiar link below.

    Link: https://support.it.cahnrs.wsu.edu/

    In addition to this, the … » More …

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  • CAHNRS Cloud to Team Migration

    Update October 21, 2020:

    With our migration to teams winding down if you have questions about using teams please feel free to put in a ticket on our support system at https://support.it.cahnrs.wsu.edu, or email cit.support@wsu.edu.

    Thank you for sticking with us through this migration.

    CAHNRS IT

    July 29, 2020:

    The CAHNRS IT team is plowing through the terabytes of data to get your file shares moved to the MS Teams platform. As we finish a migration, you will be receiving an email that says you have been added to a Team. For those of you new to Teams, there are a few Microsoft trainings and … » More …

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  • CAHNRS Cloud Storage Outage

    CAHNRS IT has been actively engaged to solve cloud file access with software and systems engineers across the WSU IT system and our vendor’s engineers over the last few weeks, and at this point, it is unknown when standard services will be restored.

    As a temporary measure, CIT is going to begin migrating file shares to different storage platforms. Unfortunately, this will take time. All users of each file share will receive an email once we migrate each folder with instructions on how to connect to their files.

    We know that there may be specific files that you may need while we are migrating your … » More …

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  • CAHNRS Cloud Access

    CAHNRS IT is continuing to work with our storage vendor to address the speed and connectivity issues experienced by users. You may still encounter problems connecting to your file shares while we are working towards a resolution. Thank you for your patience.

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  • Shared Calendars for Research Labs

    In support of the appropriate occupancy in research labs, CAHNRS IT has created a form for you to fill out to create a scheduling calendar for you and your staff who share research space. Follow the link below to the CIT ticket portal to complete the form. Once the calendar has been built on Office365, it can take up to 24 hours to become active.

    https://support.it.cahnrs.wsu.edu/portal/page/43-rlsc

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  • “Fix Me” Errors in Office or Windows Current Credential

    If you are receiving Account “Fix Me” Errors in Office or Current Credential errors in Windows please read this:

     

    This is probably being caused because you recently changed your Okta account, here are the steps to resolve this problem.

     

    Connect to the Palo Alto SSLVPN
    Click on the Windows button in the lower left corner, click on the Account Button on the top of the far-left hand side – Sometimes a greyed-out portrait picture
    Click on Lock – This will lock your machine and take you back to the login screen
    Login with your Current NetID password – this … » More …

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  • Legacy SSLVPN Retirement

    On March 19, WSU will retire the legacy SSLVPN service (Cisco AnyConnect VPN). You can use the instructions provided below to install the new GlobalProtect VPN. If you’re not sure whether you’re already running it, run the installer to ensure you’re using the latest version.

    Updated documentation on how to install the latest version of GlobalProtect VPN can be found below:

    GlobalProtect for Windows
    GlobalProtect for Mac & Linux

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  • Distance Learning and Operations Video Conferencing Recommendations

    With WSU moving to course instruction online, CAHNRS IT is here to help you get the best student and professional experience possible. Here are a few of our most asked questions:

    What webcam should I use if my office computer doesn’t have one or is it low quality?

    We recommend the following camera from Amazon: https://www.amazon.com/Microsoft-LifeCam-Cinema-Webcam-Business/dp/B004ABQAFO/

    What microphone would you recommend?

    Often the microphone in the webcam is good enough to provide a pleasant experience. If you would like a dedicated mic, we recommend this: https://www.amazon.com/Blue-Snowball-Microphone-Brushed-Aluminum/dp/B002OO333Q/

    What camera would you recommend for a higher quality image or to … » More …

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  • Windows 7 End of Life

    Windows 7 support is coming to an end

    Effective 1/14/2020 Windows 7 will no longer receive critical security updates from Microsoft, and WSU will officially end support of the aging operating system.  Users who are still running Windows 7 and who would like to proactively upgrade to Windows 10 can submit a support request to cit.support@wsu.edu for assistance.  Network-attached machines may receive a mandatory update to Windows 10 in January 2020, so if your machine must remain on Windows 7 we recommended removing it from the WSU network.  At this time it is unknown what sort of limitations or behaviors may be experienced by Windows … » More …

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  • Adobe Connect end of life

    Adobe Connect, AKA “Breeze” retiring 12/31/2019

    The Adobe Connect server, a flash-based video streaming tool, will be retired on 12/31/2019.  The service has been officially end-of-life for the last year as the industry strips flash support from modern browsers.  Effective 1/1/2020, the Breeze server will be offline, and any integrations or dependencies that rely on it will also be offline.  Anyone still using the platform should make final preparations for the service to be taken offline.

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