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Washington State University CAHNRS Information Technology

Bulletins from IT

  • Adobe Acrobat Licensing Changes

    New information coming soon.

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  • Notice for Pro DadaMail Legacy Service

    CAHNRS IT is no longer creating new Pro DadaMail lists, however we will continue to support existing DadaMail lists. If you need a new email distribution list, or if you need support for a Mailman list, please visit the website below to request assistance from WSU ITS.
    Link: https://lists.wsu.edu/

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  • Workday Questions

    Do you have a Workday question? Then please utilize the Workday Service Desk for Workday-related questions.

    Thanks,

    CAHNRS IT

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  • CAHNRS IT Operational Changes

    CAHNRS IT is continuing our support of all CAHNRS faculty, staff, and volunteers. In light of the uptick in COVID cases and Governor Inslee’s latest request, we will work on a remote-first basis, and we will provide in-person support for exceptional circumstances only. Our focus is on providing top-notch tech support and a safe working environment for all.

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  • CAHNRS IT is Adopting a New Ticketing System

    CAHNRS IT is currently in the process of migrating from the legacy ticketing system to Jira. This migration will enable CAHNRS IT to facilitate more rapid responses if external support is necessary (I.e., Phone and Network Service Requests, Password Resets, Zoom Support, etc…) by allowing us to work directly with other teams around the University.

    CAHNRS IT will migrate open requests to the new Jira system over the next few days as we continue working through our current support requests.

    You can submit a request to our new Jira IT Support portal via the familiar link below.

    Link: https://support.it.cahnrs.wsu.edu/

    In addition to this, the … » More …

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  • CAHNRS Cloud to Team Migration

    Update October 21, 2020:

    With our migration to teams winding down if you have questions about using teams please feel free to put in a ticket on our support system at https://support.it.cahnrs.wsu.edu, or email cit.support@wsu.edu.

    Thank you for sticking with us through this migration.

    CAHNRS IT

    July 29, 2020:

    The CAHNRS IT team is plowing through the terabytes of data to get your file shares moved to the MS Teams platform. As we finish a migration, you will be receiving an email that says you have been added to a Team. For those of you new to Teams, there are a few Microsoft trainings and … » More …

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  • CAHNRS Cloud Storage Outage

    CAHNRS IT has been actively engaged to solve cloud file access with software and systems engineers across the WSU IT system and our vendor’s engineers over the last few weeks, and at this point, it is unknown when standard services will be restored.

    As a temporary measure, CIT is going to begin migrating file shares to different storage platforms. Unfortunately, this will take time. All users of each file share will receive an email once we migrate each folder with instructions on how to connect to their files.

    We know that there may be specific files that you may need while we are migrating your … » More …

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  • CAHNRS Cloud Access

    CAHNRS IT is continuing to work with our storage vendor to address the speed and connectivity issues experienced by users. You may still encounter problems connecting to your file shares while we are working towards a resolution. Thank you for your patience.

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  • Shared Calendars for Research Labs

    In support of the appropriate occupancy in research labs, CAHNRS IT has created a form for you to fill out to create a scheduling calendar for you and your staff who share research space. Follow the link below to the CIT ticket portal to complete the form. Once the calendar has been built on Office365, it can take up to 24 hours to become active.

    https://support.it.cahnrs.wsu.edu/portal/page/43-rlsc

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  • “Fix Me” Errors in Office or Windows Current Credential

    If you are receiving Account “Fix Me” Errors in Office or Current Credential errors in Windows please read this:

     

    This is probably being caused because you recently changed your Okta account, here are the steps to resolve this problem.

     

    Connect to the Palo Alto SSLVPN
    Click on the Windows button in the lower left corner, click on the Account Button on the top of the far-left hand side – Sometimes a greyed-out portrait picture
    Click on Lock – This will lock your machine and take you back to the login screen
    Login with your Current NetID password – this … » More …

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