If you are receiving Account “Fix Me” Errors in Office or Current Credential errors in Windows please read this:


This is probably being caused because you recently changed your Okta account, here are the steps to resolve this problem.


  1. Connect to the Palo Alto SSLVPN
  2. Click on the Windows button in the lower left corner, click on the Account Button on the top of the far-left hand side – Sometimes a greyed-out portrait picture
  3. Click on Lock – This will lock your machine and take you back to the login screen
  4. Login with your Current NetID password – this should now work since you are connected to the VPN
  5. You should see your errors go away.
  6. If this doesn’t resolve your issue, please submit a ticket listing Microsoft Account issue as the problem