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Washington State University CAHNRS Information Technology

CAHNRS Cloud Access

CAHNRS IT is continuing to work with our storage vendor to address the speed and connectivity issues experienced by users. You may still encounter problems connecting to your file shares while we are working towards a resolution. Thank you for your patience.

“Fix Me” Errors in Office or Windows Current Credential

If you are receiving Account “Fix Me” Errors in Office or Current Credential errors in Windows please read this:


This is probably being caused because you recently changed your Okta account, here are the steps to resolve this problem.


  1. Connect to the Palo Alto SSLVPN
  2. Click on the Windows button in the lower left corner, click on the Account Button on the top of the far-left hand side – Sometimes a greyed-out portrait picture
  3. Click on Lock – This will lock your machine and take you back to the login screen
  4. Login with your Current NetID password – this should now work since you are connected to the VPN
  5. You should see your errors go away.
  6. If this doesn’t resolve your issue, please submit a ticket listing Microsoft Account issue as the problem

Legacy SSLVPN Retirement

On March 19, WSU will retire the legacy SSLVPN service (Cisco AnyConnect VPN). You can use the instructions provided below to install the new GlobalProtect VPN. If you’re not sure whether you’re already running it, run the installer to ensure you’re using the latest version.

Updated documentation on how to install the latest version of GlobalProtect VPN can be found below:

GlobalProtect for Windows
GlobalProtect for Mac & Linux

Distance Learning and Operations Video Conferencing Recommendations

With WSU moving to course instruction online, CAHNRS IT is here to help you get the best student and professional experience possible. Here are a few of our most asked questions:

As we continue to get questions, we will update this page.

Thanks and Wash your hands,


Windows 7 End of Life

Windows 7 support is coming to an end

Effective 1/14/2020 Windows 7 will no longer receive critical security updates from Microsoft, and WSU will officially end support of the aging operating system.  Users who are still running Windows 7 and who would like to proactively upgrade to Windows 10 can submit a support request to for assistance.  Network-attached machines may receive a mandatory update to Windows 10 in January 2020, so if your machine must remain on Windows 7 we recommended removing it from the WSU network.  At this time it is unknown what sort of limitations or behaviors may be experienced by Windows 7 computers on the WSU network; however, we recommend either updating to Windows 10 or removal from the WSU network to prevent unforeseen breakage.

Microsoft Windows 7 end of life page

Adobe Connect end of life

Adobe Connect, AKA “Breeze” retiring 12/31/2019

The Adobe Connect server, a flash-based video streaming tool, will be retired on 12/31/2019.  The service has been officially end-of-life for the last year as the industry strips flash support from modern browsers.  Effective 1/1/2020, the Breeze server will be offline, and any integrations or dependencies that rely on it will also be offline.  Anyone still using the platform should make final preparations for the service to be taken offline.

New ticket email format and Statistical Process Control

New ticket email format

Beginning 4/21/2019 CAHNRS IT is introducing a new form for our ticketing system emails which we hope will improve readability.  Please send feedback or issues on the new email format to

Statistical Process Control

CAHNRS IT has long used statistical methods behind the scenes to monitor our systems and processes.  With the rollout of our new ticket email format, we are, for the first time, extending our statistical methods to publicly visible processes by adding a Yes/No question to the end of closed tickets.  The responses to this question will be captured and feed a real-time p-chart that will help us understand the impacts of process and policy changes as well as staffing and tools changes on our support processes.  If you have any questions regarding this new feature, please send them to

CAHNRS Accessibility Goals

CAHNRS Colleagues,

Recently, those of us who produce web-based academic materials, update websites or publish research online have been presented with the challenge and opportunity to improve the accessibility of our content.  These efforts have been spurred on by WSU’s commitment to the Department of Education to improve our online accessibility, as well as changes in technology standards that now allow us to pursue the ideal of universally accessible information on the web.

Though WSU is still in the early stages of inventorying web content and finalizing a web accessibility strategy, CAHNRS has begun identifying ways in which we can enhance our unique mission of Research, Education, and Outreach in the State of Washington with updated technologies that will further expand our audience.  With this goal in mind, CAHNRS has identified new Web Accessibility Goals which will serve as guiding principles in our effort to improve accessibility within the college.  In summary, CAHNRS will work to

  • improve our online authoring tools to naturally encourage and support the creation of accessible content,
  • provide instruction and training for web authors on the importance of accessible content,
  • and define a process by which our constituents can request accessible formats for materials they currently struggle to access.

Please rest assured that inhibiting the publication of valuable research and educational materials is the antithesis of the intent behind the WSU accessibility initiative and that CAHNRS approach to accessibility will be a thoughtful, iterative process of improvement.

If you have specific questions or concerns regarding accessibility please contact Bill Bonner at  As always, if you have technical questions please email us at

Thank you!

CAHNRS Accessibility Goals Feb 1 2019

Adobe Connect End of Life

Support for Adobe Flash and is ending, and subsequently, the Adobe Connect instance hosted by CAHNRS IT.  Starting in 2019 most browsers will not work by default with our Adobe Connect system, and in 2020 no browser will be able to connect.  CAHNRS IT will no longer be able to support the Adobe Connect platform moving forward, with an end of life date of 12/31/19, and we recommend any remaining users look for alternative platforms.

If you have any questions regarding alternative tools, please submit a request to  If you have questions about the end-of-life of Adobe Flash, please see the below information.

Adobe Flash has been used for displaying animations, videos, and interactive content on websites. By the end of 2020, Adobe will no longer support Flash. Recently, newer formats for displaying the same content have been favored over Flash due to security issues with Flash. Over the past several years, these newer formats like HTML 5, WebGL, and WebAssembly have made Flash obsolete. Because of this, Adobe will stop updating and distributing Adobe Flash Player at the end of 2020. It is recommended to move any Flash content on websites into the new formats.

Additionally, web browsers like Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, and Apple’s Safari have all planned to phase out Flash starting in 2018. Support for Adobe Flash for all browsers will end at the end of 2020.

Microsoft Edge currently asks for permission to run Flash. In mid to late 2019 Microsoft will disable Flash by default for Edge and Internet Explorer. From then on, users will have to re-enable it and provide permission each time to run it. By the end of 2020, Flash will be gone completely from all supported Windows browsers.

Mozilla Firefox users will need to permit Flash for every session beginning mid-2018. In early 2019, users will see warnings about Flash a few months before it is disabled by default. In early 2020, Flash will be removed from consumer Firefox versions, but an extended support release version will support Flash until the end of 2020.

Google Chrome already supports HTML5 by default. Users are currently asked permission to run Flash. Flash will be completely removed from Chrome by the end of 2020.

Apple’s Safari currently requires permission to run Flash, and support will end at the end of 2020.