CAHNRS IT has been actively engaged to solve cloud file access with software and systems engineers across the WSU IT system and our vendor’s engineers over the last few weeks, and at this point, it is unknown when standard services will be restored.

As a temporary measure, CIT is going to begin migrating file shares to different storage platforms. Unfortunately, this will take time. All users of each file share will receive an email once we migrate each folder with instructions on how to connect to their files.

We know that there may be specific files that you may need while we are migrating your data. If you are unable to access your files via the standard methods, we ask that you put in a support ticket at support.it.cahnrs.wsu.edu. We can create a copy of the data and provide it to the requestor.

Thank you for your patience and understanding.

W. Nick Pappin
Interim Assistant Director

Kimi Lucas
Director of Operations

CAHNRS IT is continuing to work with our storage vendor to address the speed and connectivity issues experienced by users. You may still encounter problems connecting to your file shares while we are working towards a resolution. Thank you for your patience.

In support of the appropriate occupancy in research labs, CAHNRS IT has created a form for you to fill out to create a scheduling calendar for you and your staff who share research space. Follow the link below to the CIT ticket portal to complete the form. Once the calendar has been built on Office365, it can take up to 24 hours to become active.

https://support.it.cahnrs.wsu.edu/portal/page/43-rlsc

If you are receiving Account “Fix Me” Errors in Office or Current Credential errors in Windows please read this:

This is probably being caused because you recently changed your Okta account, here are the steps to resolve this problem.

1. Connect to the Palo Alto SSLVPN
2. Click on the Windows button in the lower left corner, click on the Account Button on the top of the far-left hand side – Sometimes a greyed-out portrait picture
3. Click on Lock – This will lock your machine and take you back to the login screen
4. Login with your Current NetID password – this should now work since you are connected to the VPN
5. You should see your errors go away.
6. If this doesn’t resolve your issue, please submit a ticket listing Microsoft Account issue as the problem

On March 19, WSU will retire the legacy SSLVPN service (Cisco AnyConnect VPN). You can use the instructions provided below to install the new GlobalProtect VPN. If you’re not sure whether you’re already running it, run the installer to ensure you’re using the latest version.

Updated documentation on how to install the latest version of GlobalProtect VPN can be found below:

GlobalProtect for Windows
GlobalProtect for Mac & Linux

With WSU moving to course instruction online, CAHNRS IT is here to help you get the best student and professional experience possible. Here are a few of our most asked questions:

• What webcam should I use if my office computer doesn’t have one or is it low quality?
  • We recommend the following camera from Amazon: https://www.amazon.com/Microsoft-LifeCam-Cinema-Webcam-Business/dp/B004ABQAFO/
• What microphone would you recommend?
  • Often the microphone in the webcam is good enough to provide a pleasant experience. If you would like a dedicated mic, we recommend this: https://www.amazon.com/Blue-Snowball-Microphone-Brushed-Aluminum/dp/B002OO333Q/
• What camera would you recommend for a higher quality image or to use in a conference room?
  • The microphone camera combo that we would recommend is: https://www.amazon.com/Logitech-Conference-BCC950-Webcam-Speakerphone/dp/B0083I7Y8W/
• What are some other resources that I can use to help improve the video conference experience for students and coworkers or find out more information:
  • https://wsu.edu/covid-19/covid-19-faqs/
  • https://li.wsu.edu/
  • https://li.wsu.edu/academic-tech-tools/videoconference/
  • https://li.wsu.edu/category/distance-delivery/

As we continue to get questions, we will update this page.

Thanks and Wash your hands,

CAHNRS IT

Windows 7 support is coming to an end

Effective 1/14/2020 Windows 7 will no longer receive critical security updates from Microsoft, and WSU will officially end support of the aging operating system.  Users who are still running Windows 7 and who would like to proactively upgrade to Windows 10 can submit a support request to cit.support@wsu.edu for assistance.  Network-attached machines may receive a mandatory update to Windows 10 in January 2020, so if your machine must remain on Windows 7 we recommended removing it from the WSU network.  At this time it is unknown what sort of limitations or behaviors may be experienced by Windows 7 computers on the WSU network; however, we recommend either updating to Windows 10 or removal from the WSU network to prevent unforeseen breakage.

Microsoft Windows 7 end of life page

Adobe Connect, AKA “Breeze” retiring 12/31/2019

The Adobe Connect server, a flash-based video streaming tool, will be retired on 12/31/2019.  The service has been officially end-of-life for the last year as the industry strips flash support from modern browsers.  Effective 1/1/2020, the Breeze server will be offline, and any integrations or dependencies that rely on it will also be offline.  Anyone still using the platform should make final preparations for the service to be taken offline.

New ticket email format

Beginning 4/21/2019 CAHNRS IT is introducing a new form for our ticketing system emails which we hope will improve readability.  Please send feedback or issues on the new email format to cit.support@wsu.edu.

Statistical Process Control

CAHNRS IT has long used statistical methods behind the scenes to monitor our systems and processes.  With the rollout of our new ticket email format, we are, for the first time, extending our statistical methods to publicly visible processes by adding a Yes/No question to the end of closed tickets.  The responses to this question will be captured and feed a real-time p-chart that will help us understand the impacts of process and policy changes as well as staffing and tools changes on our support processes.  If you have any questions regarding this new feature, please send them to cit.support@wsu.edu.

CAHNRS Colleagues,

Recently, those of us who produce web-based academic materials, update websites or publish research online have been presented with the challenge and opportunity to improve the accessibility of our content.  These efforts have been spurred on by WSU’s commitment to the Department of Education to improve our online accessibility, as well as changes in technology standards that now allow us to pursue the ideal of universally accessible information on the web.

Though WSU is still in the early stages of inventorying web content and finalizing a web accessibility strategy, CAHNRS has begun identifying ways in which we can enhance our unique mission of Research, Education, and Outreach in the State of Washington with updated technologies that will further expand our audience.  With this goal in mind, CAHNRS has identified new Web Accessibility Goals which will serve as guiding principles in our effort to improve accessibility within the college.  In summary, CAHNRS will work to

• improve our online authoring tools to naturally encourage and support the creation of accessible content,
• provide instruction and training for web authors on the importance of accessible content,
• and define a process by which our constituents can request accessible formats for materials they currently struggle to access.

Please rest assured that inhibiting the publication of valuable research and educational materials is the antithesis of the intent behind the WSU accessibility initiative and that CAHNRS approach to accessibility will be a thoughtful, iterative process of improvement.

If you have specific questions or concerns regarding accessibility please contact Bill Bonner at bbonner@wsu.edu.  As always, if you have technical questions please email us at cit.support@wsu.edu.

Thank you!

CAHNRS Accessibility Goals Feb 1 2019