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Washington State University CAHNRS Information Technology

CAHNRS Telework Process

CAHNRS Operations is working to facilitate the telework agreement process for CAHNRS employees. A new site is under construction to provide information and guidance, and a form will be made available to submit your telework agreement form for IT review and confirmation.

Notice | Changes to Phones & Network Service Request Processes

As of July 1st, 2021, CAHNRS IT will no longer be processing Phone and Network Service Requests. These requests will now be directed to Central IT to facilitate more rapid resolutions for requests of this nature. CAHNRS IT will still be available as a technical liaison for these requests.

To request a change in service from ITS:  https://pcr360.wsu.edu/cc
You may also reach Central IT via this email address:  crimsonservicedesk@wsu.edu

If you have any questions or concerns regarding this change in our processes, please feel free to contact us via our ticketing system.

Submit a Ticket Here: https://support.it.cahnrs.wsu.edu/

Notice | Changes to our CAHNRS Print Server

As a part of our continuing efforts to improve the stability of CAHNRS IT services, the print server \\cru15.ad.wsu.edu and its print resources will be migrated to the new location \\clevername.ad.wsu.edu. To better facilitate the migration and avoid prolonged outages, \\cru15.ad.wsu.edu and its print resources will be unavailable every Wednesday.

Information on how to remove the CRU15 printers from your system(s) and adding the printer from CleverName can be found via the links below.

Remove CRU15 Printers
Adding CleverName Printers

 

CAHNRS IT Operational Changes

CAHNRS IT is continuing our support of all CAHNRS faculty, staff, and volunteers. In light of the uptick in COVID cases and Governor Inslee’s latest request, we will work on a remote-first basis, and we will provide in-person support for exceptional circumstances only. Our focus is on providing top-notch tech support and a safe working environment for all.

CAHNRS IT is Adopting a New Ticketing System

CAHNRS IT is currently in the process of migrating from the legacy ticketing system to Jira. This migration will enable CAHNRS IT to facilitate more rapid responses if external support is necessary (I.e., Phone and Network Service Requests, Password Resets, Zoom Support, etc…) by allowing us to work directly with other teams around the University.

CAHNRS IT will migrate open requests to the new Jira system over the next few days as we continue working through our current support requests.

You can submit a request to our new Jira IT Support portal via the familiar link below.

Link: https://support.it.cahnrs.wsu.edu/

In addition to this, the “CAHNRS IT Support Portal” desktop icon you may have on your desktop will take you to our new IT support portal. You can use the desktop icon to access the portal quickly and submit IT support requests.

If you have any questions or concerns regarding this, please don’t hesitate to reach out to us.

 

Thank you,

CAHNRS IT

CAHNRS Cloud to Team Migration

Update October 21, 2020:

With our migration to teams winding down if you have questions about using teams please feel free to put in a ticket on our support system at https://support.it.cahnrs.wsu.edu, or email cit.support@wsu.edu.

Thank you for sticking with us through this migration.

CAHNRS IT


July 29, 2020:

The CAHNRS IT team is plowing through the terabytes of data to get your file shares moved to the MS Teams platform. As we finish a migration, you will be receiving an email that says you have been added to a Team. For those of you new to Teams, there are a few Microsoft trainings and FAQ below. We are putting together a series of short training videos and adding them as they are developed.

Three Minute Quick Start: https://www.youtube.com/watch?v=LJ4DTAHsE_s&list=PLhL2wnvV9bOaxkbaAE4qT84Md2byuOpAA

Teams Help Center: https://support.microsoft.com/en-us/teams?ui=en-us&rs=en-us&ad=us

Teams FAQ: https://support.microsoft.com/en-us/office/faq-f4644010-d5fa-4055-b42a-6a5317316e18?ui=en-us&rs=en-us&ad=us

If you still have some more questions and would like to schedule a meeting with one of our team, please submit a new ticket at https://support.it.cahnrs.wsu.edu/portal

Thanks for your continued patience,

CAHNRS IT

Help Desk

I’m spending a lot of time just grinding through the day-to-day banal requests.  Considering we’re a small group of 3-4 support technicians that support 3,000+ people across the state of Washington, it’s clear we need a tier 1 Help Desk so we can actually get projects done.

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