New ticket email format
Beginning 4/21/2019 CAHNRS IT is introducing a new form for our ticketing system emails which we hope will improve readability. Please send feedback or issues on the new email format to cit.support@wsu.edu.
Statistical Process Control
CAHNRS IT has long used statistical methods behind the scenes to monitor our systems and processes. With the rollout of our new ticket email format, we are, for the first time, extending our statistical methods to publicly visible processes by adding a Yes/No question to the end of closed tickets. The responses to this question will be captured and feed a real-time p-chart that will help us understand the impacts of process and policy changes as well as staffing and tools changes on our support processes. If you have any questions regarding this new feature, please send them to cit.support@wsu.edu.